Waiting for a response can feel a bit uncertain, and it’s completely normal to want an update on your refund request. That’s exactly why it helps to understand how the process works and what you can expect along the way.
It’s a good idea to quickly check your email spam or promotions folder, just in case a reply from support was filtered there. This can sometimes happen automatically, especially with first-time conversations.
If you don’t see any updates, there’s nothing to worry about! In most cases, it simply means your refund request is still being reviewed and is moving through the queue step by step.
Fair processing in order of requests
Each request is reviewed individually. The support team takes time to look at your account activity, subscription details, and training history to make sure everything is checked properly under the Money-Back Guarantee. Depending on the number of incoming requests and whether any details need clarification, this can take a little time.
All requests are handled in the order they come in, so every case gets fair and careful attention. This helps the team stay consistent even during busy periods and ensures each request is reviewed properly.
Where updates are shared
Updates are normally shared in the same conversation thread where you submitted your request.
If at any point you’re unsure or just want reassurance, you’re always welcome to reach out. Our team can quickly check the status of your case and let you know how things are progressing.
👉 Still have questions?
Chat with our team directly in the app or via email support@paw-champ.com — we're available 24/7