We’re really sorry things didn’t work out as expected with your dog’s training. The more clearly you share what happened, the easier it is for the support team to understand your situation and review your request properly.
The PawChamp Money-Back Guarantee is built around genuine participation in the program, so the review process focuses on understanding both your subscription details and your real experience with your dog’s training journey.
Basic account and purchase information
Start your request with the email address connected to your PawChamp account, your original purchase date, and the platform where the subscription was purchased.
It also helps to mention whether the purchase was made directly through the PawChamp website, Apple App Store, or Google Play, since refund eligibility depends partly on the original billing source.
If you have screenshots of the charge, subscription confirmation, or billing details, attaching them can help the support team locate your account faster and avoid unnecessary delays during the review process.
Once the account information is confirmed, the next step is understanding what your experience with the program looked like in practice.
Share your experience with the training plan
We know it can feel discouraging when you put time and effort into training and still feel like things are not clicking the way you expected. Every dog learns differently, and sometimes even consistent practice does not lead to the progress a pet parent was hoping to see.
In your request, explain how you used the training plan during your active subscription period. This can include how consistently the exercises were followed, whether the first module was completed, and what parts of the plan your dog worked through most often.
It also helps to describe what challenges continued despite your efforts and what results you were hoping to achieve with your dog.
There is no need for a formal report or long explanation. Honest context about your experience is usually the most helpful thing the support team can receive.
Include communication with PawChamp experts
The Money-Back Guarantee also requires reaching out to PawChamp experts at least twice and genuinely trying the guidance they provided.
When submitting your request, briefly mention what recommendations or adjustments were suggested during those conversations and whether you were able to apply them during training sessions with your dog.
These details help the support team better understand the full picture of your experience, including what was attempted, what support was provided, and where things still felt difficult despite active participation.
Additional details that may help
If something unexpected affected your ability to use the app consistently, explaining that situation in your request can also help the review process move more smoothly.
Providing complete information usually reduces follow-up questions and allows the support team to review your case more carefully and efficiently from the start.
👉 Still have questions?
Chat with our team directly in the app or via email support@paw-champ.com — we're available 24/7