Once your refund request is submitted, the PawChamp support team first reviews it to confirm eligibility under the Money-Back Guarantee and to check your account activity. This step helps ensure the request is aligned with the refund policy and your training history, so every case is reviewed fairly and consistently.
Initial review and first response
In most cases, you’ll receive an initial response quite quickly, often within a few hours. This first message is a confirmation that your request has been received and added to the review queue.
At this stage, the support team may also ask a short follow-up question if any additional details are needed about your experience with the program. This helps make sure the review is based on a complete understanding of your situation.
Refund approval and processing time
If your refund is approved, the next step depends on your payment provider. PawChamp refunds are sent back to your original payment method, and most card refunds appear within a few business days. In some cases, timing may vary depending on your bank or card issuer, as each provider processes incoming refunds slightly differently.
Ongoing updates during the process
Throughout the entire process, PawChamp support keeps the conversation in the same thread where you submitted your request. This makes it easy to track progress, see any updates, and follow each step without needing to repeat information.
👉 Still have questions?
Chat with our team directly in the app or via email support@paw-champ.com — we're available 24/7